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Privacy Policy

How we collect, use and protect your personal data.

Last updated: 12 September 2026

This Privacy Policy explains how S Taxi ("we", "us" or "our") collects, uses, shares and protects your personal data when you use the S Taxi website, the S Taxi Rider app and the S Taxi Driver app (the "Services"). We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

Information you give us

  • Account details such as your name, mobile number, email address and profile photo.
  • Emergency contacts, saved places, ratings, feedback and messages you send to our support team.
  • For Drivers: driving licence, vehicle registration, insurance, identity documents, vehicle details and bank account details for payouts.

Information collected when you use the Services

  • Location: precise location to set pickups, match you with Drivers and track trips (see section 3).
  • Trip details: pickup and drop points, route, date, time, distance, fare and payment method.
  • Payment details: transaction records, wallet activity and refunds. Card and bank payments are handled by our payment partners, and we do not store your full card details.
  • Device and usage data: device model, operating system, app version, device identifiers, notification token, IP address, crash logs and how you use the apps.

Information from others

  • Ratings and reports from other Riders or Drivers, information from payment partners, and referral details.

2. How We Use Your Information

  • To create and manage your account and verify your identity.
  • To provide rides: matching Riders with Drivers, navigation, arrival times, fare estimates and trip receipts.
  • To process payments, wallet transactions, refunds and Driver payouts.
  • To verify Driver documents and keep our platform safe, including ride OTPs, SOS alerts, fraud prevention and investigating incidents.
  • To provide customer support and handle complaints.
  • To send OTPs, ride updates and service messages by SMS, email or push notification.
  • To improve and develop the Services through analytics.
  • To send offers and promotions, only where you have agreed. You can opt out at any time.
  • To comply with the law and enforce our Terms of Service.

3. Location Data

The Rider app uses your location to set your pickup point, show nearby Drivers and track your trip. The Driver app collects location while the Driver is online or on a trip, including in the background, so that rides can be matched and tracked. You can turn off location access in your device settings, but the ride service will not work without it.

4. How We Share Your Information

  • Between Riders and Drivers: during a trip, we share details such as name, photo, rating, vehicle details, pickup and drop points and live location so that the trip can happen safely.
  • Service providers: companies that help us run the Services, such as cloud hosting, maps and navigation (for example Google Maps), notifications (for example Firebase and OneSignal), SMS and email delivery, and payment gateways. They may use your data only to provide their services to us.
  • Legal and safety reasons: with police, courts or government authorities when required by law, or when needed to protect someone's safety.
  • Business changes: if S Taxi is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.

We do not sell your personal data.

5. Data Retention

We keep your personal data for as long as your account is active and as long as needed to provide the Services. Some records, such as trip and payment records, may be kept longer where the law requires it or to resolve disputes, prevent fraud and ensure safety. After that, we delete or anonymise the data.

6. Data Security

We use reasonable security measures to protect your data, including encrypted connections (HTTPS), access controls and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Under applicable law, you have the right to:

  • Access a summary of the personal data we hold about you.
  • Correct or update inaccurate or incomplete data.
  • Ask us to erase your data or delete your account, subject to legal retention requirements.
  • Withdraw your consent at any time. This will not affect processing done before you withdrew it, but some Services may no longer be available.
  • Have your grievances addressed and nominate another person to exercise your rights in case of death or incapacity.

To exercise these rights, contact us using the details below.

8. Children's Privacy

The Services are not meant for anyone under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian. If you believe a child has given us personal data, please contact us and we will delete it.

9. Cookies

Our website uses essential cookies to keep it secure and working properly, and may use analytics cookies to understand how visitors use it. You can control cookies through your browser settings.

10. Third-party Links and Services

The Services may contain links to, or use services from, third parties. Their own privacy policies govern how they handle your data, and we encourage you to read them.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will publish the updated version on this page and, for significant changes, notify you in the app.

12. Contact and Grievance Officer

If you have any questions, requests or complaints about your personal data, please contact our Grievance Officer: