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Terms and Conditions

Please read these terms carefully before using S Taxi.

Last updated: 12 September 2026

Welcome to S Taxi. These Terms of Service ("Terms") govern your access to and use of the S Taxi website, the S Taxi Rider app, the S Taxi Driver app and related services (together, the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. About S Taxi

S Taxi is a ride-booking platform based in Madurai, Tamil Nadu, India. It connects people who need a ride ("Riders") with drivers registered on the S Taxi platform ("Drivers"), and helps with bookings, navigation, payments and support through its apps.

2. Eligibility and Accounts

  • You must be at least 18 years old to create an account. Minors may ride only when a parent or guardian books the ride and accepts these Terms on their behalf.
  • You must provide accurate information, including a valid mobile number, and keep it up to date.
  • You are responsible for keeping your login and OTP details confidential and for all activity under your account.
  • We may verify your identity and may refuse, suspend or close accounts that contain false information.

3. Booking a Ride

  • You can request a ride by entering your pickup and drop locations in the app. Where available, you can also schedule rides in advance or add stops.
  • A fare estimate is shown before you confirm. The final fare may differ if the route, distance, time, waiting time, tolls or stops change during the trip.
  • Your ride starts after you share the ride OTP with your Driver. Share the OTP only after checking the vehicle and Driver details shown in the app.
  • Ride availability depends on Drivers near you and cannot be guaranteed.

4. Fares, Payments and Wallet

  • Fares are calculated from factors such as base fare, distance, time, waiting time, applicable surge or zone pricing, taxes, tolls and parking charges.
  • You can pay by cash, S Taxi wallet or the online payment methods available in the app.
  • Coupons, promotions and reward coins are subject to their own conditions, have no cash value, and may be changed or withdrawn at any time.
  • Wallet balances can be used only for S Taxi services.
  • If you believe you were charged incorrectly, contact us within 7 days of the ride so that we can review it.

5. Cancellations and No-shows

  • You can cancel a ride from the app. A cancellation fee may apply if you cancel after a Driver has been assigned and is on the way, or if you are not at the pickup point within the waiting time.
  • Drivers may cancel if the Rider does not arrive, the pickup location is unsafe, or the Rider behaves inappropriately.
  • Repeated cancellations may lead to restrictions on your account.

6. Rider Responsibilities

  • Treat Drivers and their vehicles with respect. Damage, soiling or misconduct may result in charges and suspension of your account.
  • Wear a seat belt and follow the law. Do not carry illegal, hazardous or prohibited items.
  • Do not ask Drivers to break traffic rules, carry more passengers than the vehicle allows, or do anything unsafe.
  • Smoking, drinking alcohol and abusive behaviour are not allowed during rides.

7. Driver Responsibilities

  • Drivers must hold a valid driving licence, vehicle registration, insurance, permits and any other documents required by law, and submit them for verification.
  • Drivers must keep their vehicles clean, roadworthy and compliant with applicable regulations.
  • Drivers must follow traffic laws, treat Riders with respect and must not discriminate against anyone.
  • Drivers are responsible for any taxes that apply to their earnings, unless the law says otherwise.

8. Safety

Your safety matters to us. The app includes safety features such as the ride OTP, live trip tracking and an SOS button. In an emergency, always contact the police or emergency services first by calling 112. S Taxi may share trip information with the authorities when needed for safety or when required by law.

9. Ratings and Feedback

After each trip, Riders and Drivers can rate each other. Ratings help us maintain the quality of the Services. Consistently low ratings or valid complaints may lead to an account review or deactivation.

10. Lost Items

If you leave something in a vehicle, contact us through the app or using the details below as soon as possible. We will try to connect you with the Driver, but S Taxi is not responsible for lost or damaged personal belongings.

11. Prohibited Use

  • Using the Services for any unlawful or fraudulent purpose.
  • Making fake bookings, misusing coupons or referral programmes, or manipulating ratings.
  • Interfering with, copying or reverse-engineering the apps, or accessing them by automated means.
  • Harassing, threatening or harming any Rider, Driver or member of the S Taxi team.

12. Intellectual Property

The S Taxi name, logo, apps, website and their content belong to S Taxi or its licensors. You may not copy, modify or use them without our written permission.

13. Limitation of Liability

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, S Taxi is not liable for indirect, incidental or consequential losses, such as delays, missed flights or loss of business, arising from your use of the Services. Nothing in these Terms limits any liability that cannot be excluded under applicable law, including the Consumer Protection Act, 2019.

14. Indemnity

You agree to indemnify S Taxi against claims, losses and expenses arising from your breach of these Terms or your misuse of the Services.

15. Suspension and Termination

You can stop using the Services and ask us to delete your account at any time. We may suspend or terminate your access if you breach these Terms, if the law requires it, or to protect the safety of our Riders and Drivers.

16. Changes to these Terms

We may update these Terms from time to time. We will publish the updated version on this page and, for significant changes, notify you in the app. If you keep using the Services after the changes take effect, you accept the updated Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to applicable consumer protection laws, the courts at Madurai, Tamil Nadu have jurisdiction over any dispute arising from these Terms.

18. Contact and Grievances

For questions, complaints or grievances, please contact us:

We will respond to your grievance as quickly as possible and in line with applicable law.